What It Really Takes to Run a Top STR Management Company | The STR Scale Show with Mike Reilly | Ep 24
Description
Being the #1 property manager in the U.S. isn’t all glamour—it’s grind.
In this episode, we dive into what it takes to scale, the operational demands behind success, and how to grow without sacrificing your life.
• How the top U.S. property manager was built since 2021
• The workload reality behind rapid STR growth
• Why work-life balance is elusive in property management
• How to keep guest satisfaction high while scaling
• Lessons on building a sustainable management model
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Link: https://go.strsecrets.com/podcast?utm_source=Podcast&utm_medium=Captivate&utm_campaign=T024&utm_content=Goal
00:00:43 - Guest Introduction: Jamie Lane on the Report
00:04:58 - Operational Quality: Maintaining Cleaning at Scale
00:05:53 - Local PM Groups vs. National Lists
00:08:26 - Threshold: ~20 Listings Per Market To Appear
00:10:28 - Work Ethic Analogy (Kobe at 3:00 am)
00:12:56 - Hiring/Team/Tech Stack
00:15:28 - Value Score Signal vs. Outcome
00:16:37 - Seasonality or Demand Shifts
00:19:48 - Methodology: Econometric Models to Isolate Drivers
00:22:04 - Pricing Tactics to Drive Occupancy
00:24:40 - Market Share / Portfolio Size
00:25:12 - Policy Analysis: Cleaning Fees Across Managers
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